big taka Terms and Conditions

1 Definitions and Applicability

These terms and conditions ("Terms") govern the use of the big taka platform and all associated services. This document forms a legally binding agreement between big taka and the user of the platform ("Member").

1.1 Key Definitions

"Platform" means the big taka website, mobile app and all its services.
"Member" means any registered user who has opened an account with big taka.
"Account" means each Member's individual personal profile.
"Transaction" means financial activities such as deposits, withdrawals, bets or bonus claims.
"Applicable Law" means all laws and regulations applicable in the Member's country of residence.

1.2 Acceptance of Terms

By registering on the platform or using any service, the Member is considered to have fully agreed to these Terms. If a Member does not agree with these Terms, they are requested to refrain from using the platform. For more information about big taka, please visit our About Us page.

2 Eligibility and Account Registration

2.1 Age Requirement

Members must be at least 21 years old to use the big taka platform. Providing the correct date of birth at registration is mandatory. big taka may request proof of identity at any time to verify age. Account use by minors is strictly prohibited.

2.2 One Account Policy

Each Member may operate only one account. If multiple accounts are found belonging to the same person, big taka reserves the right to close them immediately and cancel all related transactions.

2.3 Accuracy of Information

Members must provide accurate, complete and up-to-date information at registration. Deliberately providing incorrect name, date of birth, mobile number or email address will be considered a breach of these Terms and may result in account suspension or closure.

2.4 Verification Process

big taka verifies identity in accordance with its KYC (Know Your Customer) policy. A copy of a national ID card or passport may be requested before withdrawals or large transactions. Withdrawals may be temporarily suspended until verification is complete.

3 Account Security

The Member is solely responsible for the security of their account. It is the Member's responsibility to keep their password confidential, not share login details with third parties, and immediately notify big taka customer support if any suspicious activity is noticed.

3.1 Password Policy

Passwords must be at least 8 characters long and contain a combination of uppercase letters, lowercase letters and numbers.
Using easily guessable passwords (such as date of birth or name) is not recommended.
Changing your password regularly is beneficial for security.

3.2 Unauthorised Access

big taka is not responsible for unauthorised access to an account if the Member has disclosed their login details through their own negligence. However, if suspicious activity is detected, big taka will temporarily lock the account and notify the Member.

4 Deposits and Withdrawals

4.1 Deposit Methods and Limits

Deposits on the big taka platform are currently accepted via bKash, Nagad and Rocket. The minimum deposit amount for each method is ৳500. Members must use only their own mobile banking account registered in their name.

4.2 Withdrawal Methods and Timeframe

The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 30 minutes to 3 hours. bKash, Nagad and Rocket may be used for withdrawals. Withdrawals may be delayed if the verification process is not complete.

4.3 Account Ownership Verification

Withdrawals will be sent to the same mobile banking number used for the deposit. A different number may require identity documents and additional verification.

4.4 Transaction Responsibility

big taka is not responsible for deposits made to an incorrect number. Members are responsible for ensuring their own transaction details are correct. For any transaction-related issues, support is available 24/7 via live chat or email.

5 Bonuses and Promotions

5.1 Welcome Bonus

A 150% bonus is available on the first deposit at big taka, up to a maximum of ৳10,000. To withdraw the bonus, the Member must wager 15 times the bonus amount. For example: depositing ৳1,000 adds a ৳1,500 bonus, giving a total balance of ৳2,500; to withdraw the bonus, ৳1,500 × 15 = ৳22,500 must be wagered.

5.2 General Bonus Terms

Bonuses may only be used on games designated by the platform.
Bonus funds cannot be withdrawn before the wagering requirement is met.
If wagering is not completed within a set time, the bonus may be cancelled.
Attempting to claim bonuses using multiple accounts or false information will result in account closure.
Each bonus has its own specific terms, which are detailed on the bonus page.

5.3 Other Promotions

Multiple promotions run at any given time, including a weekly deposit festival, slot bonus, cricket season rewards, birthday gift and friend referral reward. Each promotion has its own eligibility conditions, time limit and wagering requirements. big taka reserves the right to change, suspend or cancel any promotion at any time.

6 Gaming Rules

6.1 Fair Play Policy

All games on the big taka platform are operated through certified software providers. Game outcomes are determined by Random Number Generator (RNG) technology, which is completely impartial. Members may not exploit any technical errors or attempt to manipulate games.

6.2 Betting Limits

Minimum and maximum betting limits apply across different games and tables. These limits are clearly stated in the game interface. Separate limits may apply when placing bets using bonus funds.

6.3 Technical Errors

If a game stops mid-way or a technical issue occurs for any reason, big taka will review the game logs and make a decision. big taka reserves the right to void winnings obtained due to an obvious technical error.

7 Responsible Gaming

big taka believes that gambling is a form of entertainment, but it can become a problem. We encourage Members to set their own limits, take breaks and seek help if needed. Deposit limits, session timers and self-exclusion options are described in detail on the Responsible Gaming page.

7.1 Limit-Setting Features

Daily, weekly or monthly deposit limits can be set.
The account can be suspended for a set period of time.
There is an option to permanently self-exclude from the platform.

7.2 Protection of Minors

If there are minors in the household, parents or guardians are advised to use parental control software. Account login details should never be left accessible to minors.

8 Prohibited Activities

The following activities are strictly prohibited on the big taka platform:

Using the platform for money laundering or to conceal the source of illegal funds.
Operating games using bots, scripts or automation software.
Attempting to make unauthorised modifications to the platform's software or games.
Collecting bonuses from multiple accounts belonging to the same household or the same IP address.
Harassing, deceiving or attempting to harm another Member.
Impersonating officers or staff of the platform.
Exploiting any technical error to carry out unusual transactions.

Involvement in any of these prohibited activities will result in immediate account closure and all balances may be forfeited. Legal action will also be taken if necessary.

9 Data Protection

big taka stores Members' personal data with the utmost care. All data is kept secure using SSL encryption technology. Full details of how Member data is collected, used and stored can be found on the Privacy Policy page.

9.1 Data Sharing Policy

big taka does not sell Members' personal data to any third party. However, data may be shared with relevant authorities where required by law or to prevent fraud.

9.2 Cookie Policy

Cookies are used to improve the platform experience. Cookies can be managed in browser settings, but disabling them may cause some platform features to not work correctly.

10 Limitation of Liability

big taka is not liable for the following:

Game interruptions caused by loss of internet connection or technical failure.
Theft or misuse of account details due to the Member's own negligence.
Delays or issues with third-party payment services.
Legal complications relating to online gaming in the Member's country of residence.
Indirect or consequential losses, such as lost income or expected profits.

In any circumstance, big taka's maximum liability is limited to the total amount of the transaction in question.

11 Account Closure and Suspension

11.1 Closure at Member's Request

A Member may permanently close their account at any time through customer support. All pending withdrawals must be processed before the account is closed. Any bonus balance for which wagering requirements have not been met will be cancelled at the time of account closure.

11.2 Closure at big taka's Initiative

big taka may suspend or permanently close an account for the following reasons:

Breach of any provision of these Terms.
Suspicious evidence of fraud or illegal activity.
Providing a false identity or incorrect information.
Failure to respond to a verification request.

12 Changes to Terms and Contact

big taka reserves the right to change, add to or remove these Terms at any time. Members will be notified of significant changes by email or via a notice on the platform. Continued use of the platform after any changes will be considered as the Member's agreement to the new terms.

12.1 Contact Methods

For any questions or complaints regarding the Terms, big taka customer support can be contacted:

24/7 Live Chat Support (in Bengali and English)
Email: [email protected]

12.2 Applicable Law

The laws and jurisdiction applicable to the interpretation, enforcement, and resolution of any disputes arising from these Terms are clearly specified in this document. Our Frequently Asked Questions (FAQ) page may also be helpful for general queries.

These Terms and Conditions were last updated on 1 January 2025. Previous versions are kept with customer support. This document has been prepared in Bengali, and the Bengali version shall be considered final.

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