big taka Privacy Policy
This policy explains in detail how big taka collects your personal information, the purposes for which it is used, and how it is kept secure. Please read the full policy carefully before using the platform.
1 Introduction
big taka is an online entertainment platform that provides casino games, sports betting, and other services for users in Bangladesh. We believe that protecting the personal information of every person who uses our services is a fundamental responsibility.
This Privacy Policy applies to all information collected through the big taka website and application. It is in effect whenever you create an account on our platform, use our services, or contact us.
For full details about the terms governing use of big taka's services, we recommend reading our Terms and Conditions, which explain the complete framework of service delivery.
2 Information Collection
big taka collects information in several ways. The categories are listed below in order:
2.1 Information Collected Directly from You
The information you provide during account registration and use of services includes:
- Full name and date of birth (for age verification — to confirm the 21+ age requirement)
- Email address and mobile number
- Username and password
- Address and national identity card details (for identity verification)
- Payment-related information — such as bKash, Nagad, or Rocket account numbers
2.2 Automatically Collected Information
When you use the big taka platform, certain information is collected automatically:
- IP address and device information
- Browser type and operating system details
- Time of access to the platform and session duration
- Clicks, navigation, and gameplay activity
- Login history and transaction records
2.3 Information Received from Third Parties
In some cases, we verify necessary information through payment processors or identity verification service providers. Information collected in this way is used solely to ensure security and compliance.
3 Purpose of Information Use
big taka uses the information collected about you for the following purposes:
- To create, manage, and verify accounts
- To process deposit and withdrawal transactions
- To provide 24/7 customer support and respond to assistance requests
- To share relevant bonus and promotional information
- To maintain platform security and prevent fraud
- To meet legal obligations
- To conduct analysis for service improvement
- To monitor user activity in support of responsible gaming
big taka never sells your personal information to third parties for marketing purposes. To learn more about our service policy and our commitment to users, visit our About Us page.
4 Information Storage and Security
big taka follows industry-standard technology and practices to protect your information. All data transfers are carried out over SSL (Secure Socket Layer) encrypted connections, which prevents unauthorised access during the exchange of information.
4.1 Technical Security Measures
- All sensitive information is stored using encryption
- Data hosted on secure server infrastructure
- Regular security audits and vulnerability reviews
- Two-factor authentication (OTP) facility
- Real-time monitoring of account activity
4.2 Data Retention Period
Relevant information is retained for as long as your account is active. Even after an account is closed, some information may be retained for a specified period for legal and regulatory reasons. Transaction records and identity verification documents are kept for as long as required.
5 Sharing Information with Third Parties
big taka may share information with third parties in specific situations and for defined purposes. However, such sharing is always limited in scope and governed by strict agreements.
5.1 Circumstances for Sharing Information
- Payment providers: Information required to process transactions through bKash, Nagad, and Rocket is shared with the respective providers.
- Game providers: Technical information related to gameplay (such as session data) may be shared with game developers for service operation.
- Identity verification agencies: Information may be verified with specialist agencies for fraud prevention and age verification.
- Law enforcement agencies: Information may be provided to authorities in response to a court order or legal obligation.
5.2 Sale of Information Prohibited
big taka never sells or rents your personal information to advertising agencies, data brokers, or any other third party. Our business model does not depend on selling user information.
6 Cookies and Tracking Technology
The big taka website and app use cookies and similar tracking technologies. These technologies help improve your experience and ensure the platform functions correctly.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and carry out security checks — these cannot be disabled.
- Functional cookies: Used to remember your preferences and settings.
- Analytical cookies: Collect information to review and improve platform usage.
6.2 Cookie Controls
You have the option to disable non-essential cookies through your browser settings. However, disabling some cookies may mean that certain features of the platform do not work correctly.
7 Your Rights
Every user registered on the big taka platform has the following rights regarding their personal information:
- Right of access: You may request to know what information we hold about you.
- Right to rectification: If any of your information is incorrect or out of date, you may request that it be corrected.
- Right to erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
- Right to object to processing: You may object to your information being used for marketing purposes.
- Right to data portability: In certain cases, you may request your information in a structured format.
To exercise any of these rights, please contact our customer support team. We generally respond to requests within 30 business days.
8 Protection of Minors' Information
big taka's services are exclusively for individuals aged 21 and above. If a minor creates or uses an account, that account and all associated information will be deleted immediately.
We never knowingly collect information from anyone under the age of 21. If you believe a minor is using our platform, please notify us immediately.
To read our detailed guidelines on responsible gaming and maintaining a safe environment, see our Responsible Gaming Policy.
9 Policy Changes and Updates
big taka reviews and updates this Privacy Policy as needed. When changes are made, the "Last Updated" date at the top of the policy will be revised.
For significant changes, we will notify you via your registered email address or through a notice on the platform. Continuing to use the service after a change means you have accepted the revised policy.
If you have any questions about this policy or would like more details on any aspect of it, our FAQ section may be helpful — answers to common questions are provided there in detail.
10 Contact Us
If you have any questions, comments, or requests regarding your information or this Privacy Policy, please contact big taka through the channels listed below: