Frequently Asked Questions
big taka FAQ
— Deposits, Withdrawals and More
Before starting to play at big taka, many people have questions — how to deposit money, how long withdrawals take, what benefits the VIP program offers, or what RTP means in a slot game. On this page we have provided detailed and straightforward answers to those questions — a total of 22 questions and answers across five sections covering deposit and withdrawal methods, VIP cashback, slot games and cricket betting. Reading through the full page will clear up any doubts you have about big taka.
For ages 21 and above
Table of Contents
Deposit Questions
big taka does not deduct any separate processing fee at the time of deposit. Whatever amount you send via bKash, Nagad or Rocket will be credited directly to your account. However, a small charge may apply from your mobile operator based on your mobile wallet service — this is not set by big taka.
After logging in to big taka, go to the deposit section and select Nagad. Make the payment to the given number and submit the transaction ID. Once you deposit a minimum of ৳500, the balance will be added to your account. If the mobile number is registered in your own name, the whole process completes faster.
The steps for depositing from bKash are the same as Nagad — log in to your big taka account, go to the deposit page, select bKash, send money to the provided number, and submit the transaction reference number in the form. Make sure you are sending from your own registered bKash number, as it may be needed for identity verification.
big taka currently supports three deposit methods: bKash, Nagad and Rocket. Rocket is Dutch-Bangla Bank's mobile wallet. The minimum deposit for each method is ৳500. Balance is credited to your account within a few minutes through a simple and familiar mobile banking process.
Yes. big taka offers a 150% bonus on your first deposit, up to a maximum of ৳10,000. For example, if you deposit ৳1,000, a bonus of ৳1,500 is added giving a total balance of ৳2,500, and the wagering requirement on that bonus will be ৳1,500 × 15 = ৳22,500. See the terms and conditions for more details about bonus conditions.
VIP Program
Joining the big taka VIP program gives you a weekly cashback on your net losses. Higher-tier members can also receive faster support, special offers and extra rewards on various occasions. Cashback is credited directly to your account with no separate claim required.
Playing and betting regularly at big taka will gradually move you to a higher tier. Tier changes happen automatically — the more active you are, the sooner you become eligible for the next level. Once you pass specific milestones, the big taka system upgrades your tier on its own.
The big taka VIP program has three levels: Bronze — up to 0.3% weekly cashback; Silver — up to 0.7% weekly cashback; Gold — up to 1.0% weekly cashback. Cashback is calculated on the net loss for that week, which is total losses minus total winnings.
Weekly cashback is a partial refund of your net loss for that week, calculated by subtracting your total winnings from your total losses. For example: if you are on the Silver tier (0.7%) and your net loss for the week is ৳20,000, you will receive ৳20,000 × 0.7% = ৳140 as cashback. This cashback is credited automatically to your big taka account every week.
Once VIP cashback is credited to your big taka account, it can be withdrawn after meeting the applicable wagering requirements. The detailed conditions are listed on the terms and conditions page. The cashback amount is usually small, but it is a useful benefit for regular players.
How to Withdraw Money
At big taka, a withdrawal request is generally processed within 30 minutes to 3 hours and sent to your bKash, Nagad or Rocket account. There may be a short delay during peak hours or during verification. The minimum withdrawal amount is ৳1,000.
Yes. To ensure security at big taka, withdrawals must always be made to a mobile wallet (bKash, Nagad or Rocket) registered in the player's own name. Withdrawals to third-party accounts are not processed. This rule is in place to protect your funds.
Yes, but winnings derived from a bonus can only be withdrawn after the specific wagering requirement for that bonus has been met. For example: if the welcome bonus has a 15x wagering requirement, you need to complete ৳22,500 in bets against a ৳1,500 bonus. If you withdraw before meeting the requirement, the bonus may be cancelled.
If a withdrawal is pending, first wait 30 minutes to a maximum of 3 hours — this is the normal processing time. If it takes longer, contact big taka's 24/7 live chat support and have your transaction ID ready. A withdrawal may be held up if account verification has not been completed.
Yes, big taka accepts withdrawal requests 24 hours a day, 7 days a week. Even on Fridays or public holidays, the target is to deliver funds within 30 minutes to 3 hours. It may take slightly longer late at night in some cases, but the service is never closed.
Slot Game FAQ
Volatility, or variance, is a measure of a slot game's reward pattern. High-volatility games offer larger prizes but less frequently; low-volatility games pay out smaller wins more regularly. You can find the characteristics of each game on big taka's slots page, which can help you pick the right game.
Many slot games at big taka are available in demo or free-play mode, where you can try out the game mechanics, bonus rounds and features without spending real money. Winnings in this mode cannot be withdrawn. To place real bets, you need to log in to your account and make a deposit.
For a small budget, it is sensible to choose low to medium-volatility games. These games pay out smaller wins more often, so your balance can last longer. Reducing your bet size and increasing the number of spins also lets you enjoy the game more. You can easily play slots on mobile with the big taka App.
Most slot games offer two ways to get free spins — when a specific number of scatter symbols appear together on the reels, a bonus round is triggered and free spins are awarded. This is entirely dependent on the game mechanics and is triggered separately on each play. big taka does not give a fixed amount of free spins outside of the game's own mechanics.
RTP (Return to Player) is the theoretical return rate of a slot — for example, an RTP of 96.50% means that over a long period, an average of ৳96.50 may return for every ৳100 bet. However, this is an average over millions of spins, so results in a single session can differ. Choosing a higher-RTP game is a helpful strategy, not a guarantee of winning.
Cricket Betting FAQ
Yes, live in-play betting is available at big taka. Odds are updated in real time during a match and you can place a bet at any moment. Live betting is available for BPL, IPL, T20 World Cup and other international cricket matches. See the cricket betting page for more details.
If a match is abandoned or declared No Result due to rain or any other reason, all bets are generally cancelled and stakes returned. However, if a result can be determined after a specific portion of the match has been completed, it may be counted under big taka's rules. Specific conditions are mentioned in the Terms & Conditions.
Reading decimal odds is straightforward — multiply the odds by your stake to get the total return. For example: if Team A's odds are 1.80 and Team B's odds are 2.00, and you bet ৳500 on Team B — if Team B wins, your return is ৳1,000 (including ৳500 profit); if Team A wins, you lose the full ৳500. The stake is always included in the total return.
Yes, big taka offers a multi-bet or accumulator feature. When multiple selections are combined, the odds multiply together and the potential return can increase significantly. For example: combined odds for three bets at 1.40, 1.60 and 1.80 are 1.40 × 1.60 × 1.80 = 4.03 (rounded), meaning a ৳100 bet gives a potential return of ৳403 — but all three selections must be correct.
Yes, big taka offers betting on the Bangladesh Premier League (BPL), IPL, T20 World Cup and other ICC international tournaments. Odds are also available for Bangladesh national team (Tigers) matches. Extra offers are available during the season, such as a cricket season bonus — up to 60% deposit bonus, up to a maximum of ৳6,000.
Have more questions? We are ready to help
If you can't find an answer on this page, big taka's support team is available 24/7, seven days a week, in both Bengali and English. You can also contact us for any questions about Responsible Gaming.
Live Chat Support
For any questions, contact big taka directly via live chat. 24/7 service, with skilled support agents available at all times in Bengali and English.
Email Support
For detailed issues, write to us by email. The support team will reply in Bengali or English as quickly as possible.
[email protected]